Support
How to reach us, report a problem, or delete your account.
Contact us
In the app, open Account and choose the feedback option to send us a message, or use the details below.
[legal operator name]
[mailing address]
Phone:
[phone]
Email:
[support email]
Report something or block someone
Use the report option on a listing or review. You can block the person behind it from the same menu, and manage blocked people in Account. To report a message or anything else, contact us with the details. We review reports and aim to act on objectionable content within 24 hours. Threats and child safety reports go first.
If someone is in danger, call 911 first.
Delete your account
- Open Community Market and go to Account.
- Tap Delete account and confirm.
Can't get into the app? Contact us from the email on your account and ask us to delete it. Deleting cancels your holds, takes your stands down and can't be undone. The Privacy Policy lists exactly what's removed and what we keep.
Get a copy of your data
You can see your history in Account under My activity. To ask for a copy of your data, or to have it corrected, contact us.
Common questions
How do I pay?
You pay the seller in person at pickup. A reservation only holds your items.
What if something's wrong with what I got?
Message the seller first. If that doesn't work, report the problem in the app.
How old do I need to be?
13 to have an account, and 18 to host a stand, sale or class.
Why does the app ask for my location?
To show what's nearby and to check you in. It's optional, and the Privacy Policy explains how it's used.
Is listing free?
Yes. Listing your stand or sale is free.